What We Are Reading
Article

Avaya collaborates with Zoom, aligns solution portfolio to innovation without disruption strategy

Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX).

Article

Enterprise Connect 2024: AI Powers New Offerings From Cisco, HP Poly, Zoom And More

Here’s a sampling of the leading unified communications and collaboration providers that ... platform that’s referred to as the “centerpiece” of Avaya's cloud strategy. Specifically, the company has simplified its naming architecture to demonstrate ...

Article

RingCentral looks to ‘reimagine’ business phone system with real-time AI

Cloud business communications provider RingCentral adds artificial intelligence (AI) to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence,

Article

Bright Pattern Helps Service Providers Win with Unified Communications – Contact Center Solutions

Watch on YouTube UC Today’s Tom Wright hosts Michael McCloskey, CEO at Bright Pattern. In this session, we discuss the following: How regional service providers can compete with global players The opportunities for service providers to combine Unified Communications and Contact Center technology Bright Pattern’s innovative roadmap for 2024 ...

Article

RingCentral on the New Era of Web Events

Watch on YouTube UC Today’s Tom Wright hosts Severine Hierso from RingCentral. In this session, we discuss the following: How virtual events have evolved Best practices for virtual events RingCentral’s evolving platform To find out more, visit RingCentral. Thanks for watching, if you’d like more content like ...

Article

Transforming Microsoft Teams into an Opportunity for Partners and Service Providers

Microsoft Teams has emerged as a prominent platform for communication and collaboration, especially in the wake of remote work becoming the new norm. However, for many partners and service providers, the integration of telephony solutions into Teams presents both challenges and opportunities. For partners selling legacy voice services, the prospect ...

Article

Cavell Summit Europe 2024: Navigating the Future of Telcos

This year’s Cavell Summit Europe convened in an atmosphere of cautious optimism and palpable urgency as leaders and innovators across the Communications Service Provider (CSP) space gathered to dissect the industry’s most pressing challenges and emerging opportunities. The event, renowned for its in-depth analysis and foresight, did not ...

Blogs
Blog Unified Communications

Which is right for you: CPaaS or UCaaS?

CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…

Blog Unified Communications

How Does Unified Communications Specifically Increase Workplace Productivity?

As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…