What We Are Reading
Cut Costs While Delivering Better CX: The AI Advantage
Powered by algorithms and deep learning, AI offers immense potential to resolve this tension between exceptional CX and cost management. Leading brands have already tapped into AI to increase containment rates 50%+, empower human agents, and slash expenses. In this free eBook, discover how your contact centre can achieve the same ...
Cut Costs While Delivering Better CX: The AI Advantage
AI technology provides a timely solution to this pressing brand challenge. Equip yourself with the knowledge ... Cirrus is at the forefront of the CCaaS industry, dedicated to improving customer service through innovative technology and a deep ...
Northamber expands into Ireland
Northamber has bolstered its cyber security focus and expanded into Ireland with the strategic acquisition of Irish value-added distributor Renaissance Contingency Services in a deal worth up to €900,000.
Vonage positioned as a Leader in the 2024 Gartner Magic Quadrant for Communications Platform as a Service for the second year in a row
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has again been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for Ability to Execute
Empowering The Channel With Voca
UC Today’s Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex. In this session, we discuss the following: The key trends in the channel in 2024 What Voca actually is and why Voiceflex is excited to collaborate with the channel around it How Voiceflex’s roadmap aims to ...
Empower Your Teams To Delight Your Customers
The Tools To Help Make It Happen Unified communications and collaboration (UC&C ... Many organizations are grappling with the challenge of delivering outstanding customer experience across a multichannel environment, but ignoring the importance of employee ...
AI’s Triple Evolution: Legacy, Generative, and the Future
Watch on YouTube. Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report. In this insightful episode, UC Today’s Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
