What We Are Reading
Lock It Down: Key Security Protocols for Your VoIP
If you’re part of a team that needs to communicate with colleagues across the world, having a dependable VoIP (Voice over Internet Protocol) solution is crucial.
Vonage Delivers Better Engagement With Launch of Smart Video API Capabilities
The Vonage Video API empowers businesses to add AI-powered capabilities for more meaningful connections with customers.
Don’t Make The Mistake Of 100% Elimination Of Live Customer Service
My opinion is that this could happen in the distant future, but I can’t imagine that in the next few years there will be 100% digital and AI automated customer support. And here
How a Speech Privacy System for Sound Masking Protects Sensitive Conversations
Keeping sensitive conversations protected and private in certain environments is not only essential but part of mandated protocols.
Can AI Chatbots 'With a Brain' Replace Customer Service Reps?
Companies hope the conversational bots will reduce the need for human operators. Can they become smart enough to handle the job?
The Top 10 UCaaS Features for Productivity in 2023
More productive workers and teams create better results for your business. But what, exactly, can drive higher productivity in today’s work environment?
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…