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Article Unified Communications

What It Takes To Train A Conversational Chatbot

Why are many AI systems not truly serving their purpose when it comes to helping contact center agents? Because they need to be trained with data based on what your agents deal with every day.

Article Unified Communications

4 Important Technology Investments for Every Contact Center

Contact center executives have countless choices for transformative technology. So how do you know which ones are most important? Here are some guidelines.

Article Unified Communications

The 10 Hottest Collaboration Tools Of 2022

From the largest collaboration and videoconferencing leaders to the UCaaS and CCaaS specialists with new features for enterprises and SMBs alike, here are 10 of the hottest collaboration tools of 2022.

Article Unified Communications

Top 5 Reasons to Invest in UCaaS Security Strategies in 2022  

With 85% of customers saying they’re more loyal to brands that safeguard their information, UCaaS leaders should be consistently investing in security solutions.

Article Unified Communications

How Retailers Can Use Conversational AI to Drive Positive CX This Holiday Season and Beyond

Conversational AI allows retailers to efficiently automate high-frequency contact types, while making the most of their human agents and digital channels.

Article Unified Communications

The benefit of unified communications platforms and services

Chatbots, conversational AI, hyper-personalisation – the future of customer interaction has arrived, and it is delivered on unified collaboration platforms.

Blogs
Blog Unified Communications

Which is right for you: CPaaS or UCaaS?

CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…

Blog Unified Communications

How Does Unified Communications Specifically Increase Workplace Productivity?

As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…