Conversational AI allows retailers to efficiently automate high-frequency contact types, while making the most of their human agents and digital channels.
As customers increasingly expect you to know what they want without asking, understanding and continuously improving the customer experience is entering the mainstream more than ever.
The testing and tuning process needs to occur frequently so companies can detect customer service issues quickly before they become major problems.
Switching from traditional, on-premises legacy phone systems to the cloud is one way to manage costs while providing the flexibility and mobility needed in the hybrid/remote work world.
Implementing the right protections now should make it easier to adapt and update security standards as risks continue to evolve.
Learn the underlying reason why so many projects fail in the early weeks and months of a transformation. And then take the needed steps to ensure your success.
Learn why businesses must ensure their technological foundations are in good order, starting with an enterprise cloud management solution.
In this report, we explore how CFOS can: Future-proof their finance organization through an updated finance operating model Understand skills and competency gaps and leverage technology to attract and retain talent Outperform the competition by turning data into insights Address the distinct challenges facing medium ...
In this e-Book, you will learn that: Typical annual budgeting and forecasting cycles are like driving down the highway while looking at your rear view mirror. In a period of great uncertainty and change, rolling forecasts are noteworthy for providing much-needed agility. Scenario modelling based on a range of ...
Great news! According to a newly published survey of 500+ CIOs and technology leaders, leveraging real-time data pays off in two important ways: higher revenue growth and increased developer productivity. Read The State of the Data Race 2022 research report to learn: Real-time data = revenue growth. 71% of respondents agree that ...
If you’re thinking of making the switch—and wondering how cloud data protection compares with on-premise data protection, take a moment to watch this video. You’ll learn what you can expect from each when it comes to security breaches and disaster recovery.
The right online collaboration tools can streamline processes and greatly increase overall productivity. But with so many providers and a virtually endless array of features, how do you find the right fit for your business? Watch this brief video for tips on finding a solution that works for your team.
The most streamlined, intuitive collaboration dashboard will fail without an engaged team committed to its use. Time spent getting team members truly onboard (“heart and soul”) with the new online collaboration tools will quickly pay for itself in newfound efficiencies across your organization. Watch this video for some tips.