What We Are Reading
With the rise in remote working over the last couple of years, a whole host of fresh challenges are facing customer service teams. Let’s take a look at some of the biggest challenges that your teams may face as they adapt to a new way of working.
RingCentral has released a wave of updates to its Message Video Phone (MVP) Platform. Dynamics end-to-end encryption (E2EE) has been introduced for both ad-hoc and scheduled meetings, giving users the option to turn protection on or off when they say fit. The encryption works across mobile, desktop and web browser meetings.
Since the turn of the millennium, digital transformation has seen technology take its place at the heart of business and marketing.
At the same time, it seems the genie is out of the bottle when it comes to the commodification of customer insights. Harnessing such data is crucial for companies looking to attract consumers amid the fierce competition of the attention economy.
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…