What We Are Reading
AI: Are You Ready?
How ready is your business for AI? Have you deployed tools already? Are your people adopting them? Are they driving the efficiencies they are designed to deliver? In the last two years, there has been an eight-fold increase in enterprise investment in AI. And it’s predicted that, in another ...
Martello Focuses Strategy On Vantage DX Sales For Future Growth
Martello is focusing its strategy for future growth on significantly driving Vantage DX sales. As outlined in its most recent earnings call for FY24, Martello reported a decline in total revenues compared to FY23. In FY24, revenue totalled $15.8 million, marking a 2 percent decrease compared to FY23. For Q4 FY24, revenue ...
Wildix Launches Advanced E‑Learning Platform for Partner Growth
UC company Wildix launched a new e‑learning platform to enhance training and certification processes for MSPs and SIs. The platform is also open for guests, allowing partners to invite their customers to explore courses such as the Collaboration series.
8×8, Inc. Appoints Andrew Burton to Board of Directors
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today
CSAT Scores are in Decline – Now is Your Time to Shine!
Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact Centre to Shine!
The Voices people would like to hear when they call a Contact Centre
Taylor Swift and Margot Robbie named as the voices most Southampton people would like to hear when they call a contact centre 8x8
Users Fear Adobe Plans to Train Its Firefly AI With Their Data
Users have expressed concerns that Adobe’s recent changes to its Terms of Use could allow the use of their data to train its AI model. Adobe Acrobat for Microsoft Teams Review: Must-Have Freeware for All Teams Users Adobe Sign for Microsoft Teams Review: Discover E-signature Approvals in Teams Microsoft ...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
