What We Are Reading
Juniper Research Predicts Strong CCaaS Subscription Service Growth
Juniper Research noted in a recent report that contact center as a service (CCaaS) subscription services should generate more than $10 billion in revenue (2025), rising to $18 billion (2028) for a 76 percent growth rate.
Channel leaders feeling positive
As a result, the findings contained in the latest Agilitas IT solutions survey ... research from Kyndryl and Microsoft finding that under half (45%) are failing to use IT to meet their green goals. The pressure is on partners to have the answers, with the ...
Global UCaaS market set for over 130 million users by 2028
The post-pandemic environment has seen unified communications as a service ... and customer experience systems, and as UCaaS expands in capability, its global user base is set to grow at a compound annual growth rate (CAGR) of 10.3% over the next five ...
Sprinklr and Tech Mahindra Develop First AI-based Customer Experience Platform
Sprinklr and Tech Mahindra's expanded partnership will deliver a comprehensive omnichannel customer service platform to enterprises. With this platform, enterprises will have the flexibility to interact with customers on the channel of their choice and receive outstanding experiences across a wide range of traditional and digital channels.
Consumers Likely to Stay with a Bank Due Good Customer Service
UK consumers more likely to stay with a bank because of good customer service than move for financial gain Odigo contact centre report
Consumers Likely to Stay with a Bank Due Good Customer Service
UK consumers more likely to stay with a bank because of good customer service than move for financial gain Odigo contact centre report
RingCentral co-develops cloud solution with Optus
Cloud business communications, contact centre, and video and hybrid event solutions provider RingCentral has co-developed a branded solution with telecommunications company Optus named Optus Loop to power communications for Australian businesses.
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…