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Article Unified Communications

The Impact of AI on Unified Communications

AI can make UC more efficient and effective. Here’s how they can ease work for employees and improve the customer experience.

Article Unified Communications

7 Ways You Can Use AI to Drive Customer Loyalty

At the most fundamental level, AI solutions free up employees to focus on tasks that need a human touch. And we’re talking roomfuls. From there, it’s a hop, skip, and jump (performed best by people for now).

Article Unified Communications

6 Roadblocks of Remote Customer Service And How to Overcome Them

With the rise in remote working over the last couple of years, a whole host of fresh challenges are facing customer service teams. Let’s take a look at some of the biggest challenges that your teams may face as they adapt to a new way of working.

Article Unified Communications

RingCentral adds Encryption and App Add-ins to MVP Platform

RingCentral has released a wave of updates to its Message Video Phone (MVP) Platform. Dynamics end-to-end encryption (E2EE) has been introduced for both ad-hoc and scheduled meetings, giving users the option to turn protection on or off when they say fit. The encryption works across mobile, desktop and web browser meetings.

Article Unified Communications

8 Customer Service Improvements Driven by Digital Transformation

Since the turn of the millennium, digital transformation has seen technology take its place at the heart of business and marketing.

Article Unified Communications

How to Ethically Collect Customer Insights

At the same time, it seems the genie is out of the bottle when it comes to the commodification of customer insights. Harnessing such data is crucial for companies looking to attract consumers amid the fierce competition of the attention economy.

Blogs
Blog Unified Communications

Which is right for you: CPaaS or UCaaS?

CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…

Blog Unified Communications

How Does Unified Communications Specifically Increase Workplace Productivity?

As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…