What We Are Reading
Article

Juniper Research Predicts Strong CCaaS Subscription Service Growth

Juniper Research noted in a recent report that contact center as a service (CCaaS) subscription services should generate more than $10 billion in revenue (2025), rising to $18 billion (2028) for a 76 percent growth rate.

Article

Channel leaders feeling positive

As a result, the findings contained in the latest Agilitas IT solutions survey ... research from Kyndryl and Microsoft finding that under half (45%) are failing to use IT to meet their green goals. The pressure is on partners to have the answers, with the ...

Article

Global UCaaS market set for over 130 million users by 2028

The post-pandemic environment has seen unified communications as a service ... and customer experience systems, and as UCaaS expands in capability, its global user base is set to grow at a compound annual growth rate (CAGR) of 10.3% over the next five ...

Article

Sprinklr and Tech Mahindra Develop First AI-based Customer Experience Platform

Sprinklr and Tech Mahindra's expanded partnership will deliver a comprehensive omnichannel customer service platform to enterprises. With this platform, enterprises will have the flexibility to interact with customers on the channel of their choice and receive outstanding experiences across a wide range of traditional and digital channels.

Article

Consumers Likely to Stay with a Bank Due Good Customer Service

UK consumers more likely to stay with a bank because of good customer service than move for financial gain Odigo contact centre report                

Article

Consumers Likely to Stay with a Bank Due Good Customer Service

UK consumers more likely to stay with a bank because of good customer service than move for financial gain Odigo contact centre report                

Article

RingCentral co-develops cloud solution with Optus

Cloud business communications, contact centre, and video and hybrid event solutions provider RingCentral has co-developed a branded solution with telecommunications company Optus named Optus Loop to power communications for Australian businesses.

Blogs
Blog Unified Communications

Which is right for you: CPaaS or UCaaS?

CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…

Blog Unified Communications

How Does Unified Communications Specifically Increase Workplace Productivity?

As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…