What We Are Reading
Zoom’s impending entrance to the contact centre space is probably not a shock to many, although the size of its arrival – through the impending acquisition of Five9 – may well be. The announcement caused such a stir that a number of senior execs in unified comms and customer experience competitors were asked to give their views when reporting their company’s quarterly earnings.
Earlier this year Vonage launched its Accelerate initiative, which is aimed at amplifying focus, investments, and efforts into its channel. “We create a customer-first culture advantage by listening to our partners and our customers, who will tell us what we need to know, and if we take care of them better than anyone else then we leave no room for our competition."
UC Today reports on the latest technology news from around the globe. Read similar Unified Communications news to 'Zoho Projects Is Turning 15 and It's More Relevant Than Ever' here
UC Today reports on the latest technology news from around the globe. Read similar UCaaS news to 'ALE Rainbow Office Review: RingCentral Powered UCaaS' here
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…