What We Are Reading
Breaking Down the Building Blocks: Essential Components for Effective Conversational AI
Giving companies the ability to enhance customer experience, gather valuable data, and boost operational efficiency, this technology can transform any organization. The potential of conversational AI is evidenced by the incredible growth of the market. By 2030, the conversational AI market is expected to reach a value of $49.9 billion. Already countless ...
Tollring Unveils Analytics 365 AI Recording for Microsoft Teams
Tollring has unveiled its new solution, Analytics 365 AI-Powered Recording, which is now available on the Microsoft Azure and AppSource Marketplaces. This new compliant recording feature on Microsoft Teams completes Tollring’s Analytics 365 portfolio, offering transcription and automated AI-driven keyword, topic, sentiment, and outcome analysis at scale. Organisations of all sizes ...
NICE Launches New UCaaS Solution At $5 Per User Per Month
NICE has unveiled a new UCaaS solution priced at an eye-catching $5 per user per month. In a crowded market like UCaaS, it takes a particularly compelling sell or disruptive niche to hit the ground running with a new product, and NICE’s emphasis on affordability, quick implementation, and rapid ROI ...
Aircall Review: Simple, Scalable Business Communications
With its unique balance of next-gen tech, on-ground relevance, and cost versus value ratio, we think Aircall is a great bet for everyone!
London Tech Week: MAXHUB and Dynamic Tech Talk Meeting Solution Innovation
With MAXHUB and UK distributor Dynamic Tech attending London Tech Week as partners for the first time, it’s the perfect opportunity to discuss their collaboration, strategic vision, and product news. I grabbed MAXHUB’s Head of Europe, Kevin Wang and Dynamic Tech’s Managing Director, Yu Ning, for a ...
Data Analytics: How Giant Platform Plug-Ins Can Generate Extra MSP Revenue
Out-of-the-box, bespoke, hybrid integrations of both – however today’s modern communications stack is assembled, there are always gaps to plug. For Managed Service Providers, that means opportunities always exist to not only add extra value to their proposition, but also to grow recurring revenue through strategic upselling. After all, end ...
AI Governance: How to Comply with Rapidly Emerging Regulation
Your developers are working at break-neck speed to build AI-powered solutions, right? Your customers crave the increased efficiency and productivity they deliver, right? In the unified communication space, this is surely a formula for providers’ long-term prosperity. After all, AI is likely only to get smarter. However, there’s a ‘...
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
