What We Are Reading
Selling customer data – good or bad idea?
Be careful with data Many years ago a few banks debated the idea of selling customer data to get a payback. It was the wrong decision – if you sell customer data, it should the customer who gets the payback, not the bank – and they failed. The two specific examples I ...
A digital pivot: LVMH and Blackstone
I often say in speeches that you now have the ability to pay anytime, anywhere from your pocket or purse. Now I realise that the mention of pocket or purse is no longer relevant. It’s pay anytime, anywhere from your device, and soon it will be pay anytime, anywhere, ...
The Finanser’s Week: 1st April – 7th April 2024
This week’s main blog discussion’s include … Is your chatbot compliant? Fifteen years ago, social media was becoming popular. Facebook was growing fast, and Twitter had just launched. Ten years ago, banks were cautious about such media as it might compromise customer information. Five years ago, many were starting ...
Some big questions about the future answered
In discussion with a client the other day, we got into a debate about how to structure the next workshop with management. The result is that there were five critical questions proposed: How far can we automate everything? How can we use technology differently? Can regulators keep up with these ...
Is your chatbot compliant?
Fifteen years ago, social media was becoming popular. Facebook was growing fast, and Twitter had just launched. Ten years ago, banks were cautious about such media as it might compromise customer information. Five years ago, many were starting to get the idea, but were still trying to work out how ...
It’s us and them
It’s interesting how people interpret things. Many think it’s old banks versus new banks; branch versus app; physical versus digital; government currencies versus cryptocurrencies; and more. For me, it’s not versus though. It’s and. We live in a world of transition where new and old banks ...
Treat Email Like Laundry — and Other Tips from Google’s Productivity Expert
A conversation with author Laura Mae Martin on working smarter.
