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How Collaboration Revolutionizes Contact Centers

The on-going global crisis is causing some serious impact on our businesses, employees, and our customers. Corporations are preparing for all possibilities to ensure safety for their employees while finding…

Blog Contact Center Software

Virtual Contact Center: The Model for Maintaining Operations?

When someone thinks of the workplace of the future, they probably envision robots in the office and futuristic holograms in a meeting. The real workplace of the future, however, looks…

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Article Contact Center Software

Microsoft Teams is combating virtual meeting fatigue with new updates

The mass shift to remote working came abruptly as the coronavirus outbreak led to nation-wide lockdowns Microsoft announced new updates to Teams; set to bolster meetings and discussions via video conferencing New features include the ability to host up to 1,000 participants in a video call and close to 20,000 participants in view-only meetings Amid... Read more The post Microsoft Teams is combating virtual meeting fatigue with new updates appeared first on TechHQ.

Article Contact Center Software

RPA – the short and long-term solution to business continuity?

Automation has for a long time been a cross-industry digital transformation goal, but now adoptions being expedited RPA software is offering a solution for business continuity and IT adaptability  The surge in interest is leading to new use cases and more advanced offerings from vendors  Before being blindsided by the pandemic, backend automation was at... Read more The post RPA – the short and long-term solution to business continuity? appeared first on TechHQ.

Article Contact Center Software

Has the pandemic sparked GovTech innovation? - TechHQ

IBM Think Gov 2020 that was held virtually, featured a suite of exemplary cases of technology in use across the US and varied sectors.

Article Contact Center Software

Why the future of surgery training could start with a VR headset - TechHQ

Immersive technology like VR is set to change the way surgical training is conducted by enabling surgeons to train remotely in real-time.

Article Contact Center Software

Boardroom hardware for conference calls on an a-a-S basis

Zoom will lease you kit for your meeting, board and conference spaces on the basis of hardware-as-a-service. No up-front costs, no non-US takers, yet.

Article Contact Center Software

Uber races ahead in delivery market with Postmates deal - TechHQ

The pandemic has led to a near halt to the primary ride-hailing services of Uber, but it has also pushed the company to develop its food delivery segment.