What We Are Reading
If you want to create a culture where digital transformation thrives, where customer experience is paramount, what should you do?
Learn about the top contact center software features to look for, including reporting capabilities, speech analytics, sentiment analysis and AI.
'Current hold time is eight hours and 31 minutes': Travelers face frustrating waits to reach airlines
Airlines are hiring additional customer service agents to bring staffing back in line with surging travel demand.
Poor customer service is a terrible business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor customer service. The reasons can be many. Poor (self) insight can be an essential factor.
How AI is redefining what's possible in the contact center - and why it matters.
AVANT analytics report: CCaaS underscoring the vast acceleration of contact center software adoption
AVANT Analytics, the market research division of AVANT, a platform for IT decision-making and the nation's premier distributor for next generation technology, today released its fourth AVANT 6-12 Report focusing on Contact Center as a Service (CCaaS).
When someone thinks of the workplace of the future, they probably envision robots in the office and futuristic holograms in a meeting. The real workplace of the future, however, looks…