What We Are Reading
Article Contact Center Software

Why Customer Experience Is a Journey, Not a Destination

If you want to create a culture where digital transformation thrives, where customer experience is paramount, what should you do?

Article Contact Center Software

How to Choose a Contact Center Software System in 2020

Learn about the top contact center software features to look for, including reporting capabilities, speech analytics, sentiment analysis and AI.

Article Contact Center Software

'Current hold time is eight hours and 31 minutes': Travelers face frustrating waits to reach airlines

Airlines are hiring additional customer service agents to bring staffing back in line with surging travel demand.

Article Contact Center Software

Most Businesses Are Good At Delivering Poor Customer Service

Poor customer service is a terrible business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor customer service. The reasons can be many. Poor (self) insight can be an essential factor.

Article Contact Center Software

Leveraging AI in the next generation contact center

How AI is redefining what's possible in the contact center - and why it matters.

Article Contact Center Software

AVANT analytics report: CCaaS underscoring the vast acceleration of contact center software adoption

AVANT Analytics, the market research division of AVANT, a platform for IT decision-making and the nation's premier distributor for next generation technology, today released its fourth AVANT 6-12 Report focusing on Contact Center as a Service (CCaaS).

Blogs
Blog Contact Center Software

How Collaboration Revolutionizes Contact Centers

The on-going global crisis is causing some serious impact on our businesses, employees, and our customers. Corporations are preparing for all possibilities to ensure safety for their employees while finding…

Blog Contact Center Software

Virtual Contact Center: The Model for Maintaining Operations?

When someone thinks of the workplace of the future, they probably envision robots in the office and futuristic holograms in a meeting. The real workplace of the future, however, looks…