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How Collaboration Revolutionizes Contact Centers

The on-going global crisis is causing some serious impact on our businesses, employees, and our customers. Corporations are preparing for all possibilities to ensure safety for their employees while finding…

Blog Contact Center Software

Virtual Contact Center: The Model for Maintaining Operations?

When someone thinks of the workplace of the future, they probably envision robots in the office and futuristic holograms in a meeting. The real workplace of the future, however, looks…

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Article Contact Center Software

Pandemic has changed focus of machine learning projects

Many enterprise IT leaders say the pandemic has made them realize AI and machine-learning initiatives matter even more than first thought

Article Contact Center Software

4 Ways the Apple Watch Series 6 is good for business

The recent release of the Apple Watch Series 6 offers businesses plenty of ways to utilize wearable technology to its advantage

Article Contact Center Software

Should artificial intelligence have IP rights? - TechHQ

As it evolves and becomes more autonomous, there are questions over the AI's claim to IP rights as it plays a greater role in creation.

Article Contact Center Software

Amazon brings palm recognition to Go stores - TechHQ

Amazon One will let customers enter two Go store and pay for goods with their palm It's a step forward for biometric payments, which the retail giant

Article Contact Center Software

Awareness is everything in cybersecurity — until it wears off

New research shows that cybersecurity and phishing awareness programs wear off in time with employees needing to be re-trained after around six months

Article Contact Center Software

Does the future of cybersecurity lie in tools or talent? - TechHQ

Many believe that outsourcing cybersecurity or procuring the right technology can help overcome cybersecurity skill shortages, stress and burnout The key