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What We Are Reading
Article Contact Center Software

Evolving Challenges Require Evolving Solutions

Many articles written toward the tail end of 2019 pegged 2020 as a year of big change for the contact center industry. Predictions from a variety of industry experts included more adoption of digital

Article Contact Center Software

Are There Better Ways to Staff the Contact Center?

Executives regularly ask contact center leaders to explore new operational paradigms that could benefit their organizations. Some of these ideas come from things they hear from peers or vendors. Other

Article Contact Center Software

The Whole World Is Going Digital. So Why Is Your Buying Process Still Analog?

I just recently notched a second decade on my contact center leadership belt loop, and I’ve more than once been tasked with purchasing technology, including multiple CCaaS (Contact Center as a Servi

Article Contact Center Software

Contact Center Pipeline Magazine: Inside Our April 2021 Issue

There are signs of spring everywhere. The little tree frogs are singing, flowers and trees are budding, the days are longer… all this to say there is change in the air.Change is everywhere. Cou

Article Contact Center Software

Biden Administration Impact on Contact Centers

As I write this on January 20, 2021, Joseph R. Biden is being sworn in as our 46th president. Turning the page to the new administration will bring many changes to our society and our economy.Pre

Article Contact Center Software

Top 5 Posts in March

March is a transitional month—warmer days and more sunlight signal the end of winter. March 2021 also brings more COVID-19 vaccinations across the country and the promise of a return to some form of

Blogs
Blog Contact Center Software

How Collaboration Revolutionizes Contact Centers

The on-going global crisis is causing some serious impact on our businesses, employees, and our customers. Corporations are preparing for all possibilities to ensure safety for their employees while finding…

Blog Contact Center Software

Virtual Contact Center: The Model for Maintaining Operations?

When someone thinks of the workplace of the future, they probably envision robots in the office and futuristic holograms in a meeting. The real workplace of the future, however, looks…