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RingCentral, Vonage, and Alcatel-Lucent Enterprise on UCaaS Security Strategies

Experts from three top unified communications providers answer key questions about UCaaS and security.                                                

Article

Does Your Team Have the Strategies and Tools to Maximize Remote Work?

With more companies allowing people to work from home, owners and employees need a new playbook for success.                                          

Article

How Unified Communications Can Help Combat the Skills Crisis

The chronic skills shortage has sent many companies looking for new strategies to put themselves in a better position to grow, and UC is not the least of these.

Article

Trailer telematics: How Data Can Impact the Service Process

With on-board trailer telematics becoming increasingly common, fleet trailer service operations are continually finding new ways to benefit from these advanced technologies.

Article

Cloud Data Breaches Are Running Rampant. What Are the Common Characteristics?

Protecting against data breaches requires detailed analysis of recent attacks for remediation and prevention.                                         

Article

What You Need to Know About Ransomware Removal and Recovery

A clear strategy for ransomware removal and recovery can help minimize the costs and disruption associated with these incidents, prevent data from being exposed and reduce the likelihood of repeated attacks.

Article

4 Important Technology Investments for Every Contact Center

Contact center executives have countless choices for transformative technology. So how do you know which ones are most important?                     

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The CFOs Guide to Building a Future-Proof Finance Team

In this report, we explore how CFOS can:  Future-proof their finance organization through an updated finance operating model  Understand skills and competency gaps and leverage technology to attract and retain talent  Outperform the competition by turning data into insights  Address the distinct challenges facing medium ...

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Landing pafge Headlines

presidency from December 1. The bloc is said to represent more than 80 per cent of the world’s GDP and over 75 per cent of the global trade. Apart from taking over the presidency, PM Modi is also expected to be holding meetings with world leaders on the sidelines of the ...

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Video Blog

Customer Service and Support Changes Driven by the Pandemic

In this video, you’ll find out how cloud contact center services can help your business keep up with rapidly changing customer expectations. Despite the challenges, the transformation has been beneficial overall, allowing brands to deliver a superior customer experience and build greater resiliency and sustainability in their customer service ...

Video Blog

What You Need to Know About Extended Detection and Response

XDR is relatively new on the cybersecurity technology scene. Its ability to collate data automatically from multiple security sources enables significant improvement in threat detection and incident response. Watch this video to learn about this number one trend CISOs need to understand to plan and execute strong security initiatives.

Video Blog

Can the Right Desktop Tools Help Reduce Contact Center Attrition?

Agent attrition is one of the top contact center challenges. In this video, we’ll look at the top reasons for attrition. You’ll learn how the right desktop tools can help reduce burnout and keep agents motivated. We’ll also cover how to choose tools that will be a ...