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The Responsibilities of a Digital Transformation Leader

As a leader in a digital transformation, your responsibilities go way further than identifying and rolling out new technologies. A digital transformation

Article

Vonage Named 2022 CPaaS Leader

Vonage's CPaaS platform has a strong community of over a million registered developers and a wide geographic reach.                                   

Article

Accounting Software Vs. ERP: Which Do You Really Need?

What is the difference between an ERP system and accounting software? An ERP system is all encompassing, whereas accounting software is more specific in function and nature.

Article

What Is End-to-End Call Encryption?

End-to-end encrypted calls provide the gold standard for protecting communication. Learn how it works and what the benefits are.                     

Article

5 Essential Features a Virtual Phone System Must Have for Your Business

Virtual phone systems not only streamline customer service processes but also give businesses the tools they need to grow and succeed.                

Article

Five Emerging Trends in Enterprise Data Management

A dive into where the data space is headed, with five trends that promise to be central to the evolution of enterprise data management over the next half-decade.

Article

8 Reasons ERP is Back and On the Rise

Enterprise resource planning (ERP) first came about in the 1990s. Since then, it has become more important than ever. And while the name and the goal are the same, the technology has improved.

CLIENT WHITEPAPERSVIEW ALL
Whitepaper

SD-WAN for UCaaS: Optimizing Bandwidth on Any Network

This whitepaper discusses the advantages that accrue from implementing an SD-WAN infrastructure and how well that choice can support your move to UCaaS. Chapters include: The Transformative Role of SD-WAN With UCaaS 4 Ways Businesses Are Successfully Using the Technology What to Look for in an SD-WAN Solution for UCaaS How ...

Whitepaper

Market Megatrends By Unit4

In recent years, the professional services industry has been booming, with revenues, headcounts and profits soaring across the board1. It’s a different story today, with increased competition, more market consolidation and heightened client expectations. To weather the storm, and even thrive in uncertain times, professional services firms are ...

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Video Blog

Customer Service and Support Changes Driven by the Pandemic

In this video, you’ll find out how cloud contact center services can help your business keep up with rapidly changing customer expectations. Despite the challenges, the transformation has been beneficial overall, allowing brands to deliver a superior customer experience and build greater resiliency and sustainability in their customer service ...

Video Blog

What You Need to Know About Extended Detection and Response

XDR is relatively new on the cybersecurity technology scene. Its ability to collate data automatically from multiple security sources enables significant improvement in threat detection and incident response. Watch this video to learn about this number one trend CISOs need to understand to plan and execute strong security initiatives.

Video Blog

Can the Right Desktop Tools Help Reduce Contact Center Attrition?

Agent attrition is one of the top contact center challenges. In this video, we’ll look at the top reasons for attrition. You’ll learn how the right desktop tools can help reduce burnout and keep agents motivated. We’ll also cover how to choose tools that will be a ...