Aligning Sales and Marketing Over Agreed-Upon Metrics
Highly aligned teams drive an average of 208% more revenue for their organizations. But sales and marketing alignment continues to be a challenge for many companies.
Learn why alignment is achievable, and what you can do now to not only bring sales and marketing together but also maintain alignment throughout the buyer journey.
How Retailers Can Use Conversational AI to Drive Positive CX This Holiday Season and Beyond
Conversational AI allows retailers to efficiently automate high-frequency contact types, while making the most of their human agents and digital channels.
Dec 07, 2022 By mytotalretail.com/
What Customer Experience Management Will Look Like In Three Years And How To Prepare For It
As customers increasingly expect you to know what they want without asking, understanding and continuously improving the customer experience is entering the mainstream more than ever.
Dec 01, 2022 By Forbes Magazine
As Contact Centers Become More Complex, Testing Grows in Importance
The testing and tuning process needs to occur frequently so companies can detect customer service issues quickly before they become major problems.
Dec 01, 2022 By destinationCRM.com
5 Cost Saving Benefits of Migrating Your Small Business to an Agile UCaaS Platform
Switching from traditional, on-premises legacy phone systems to the cloud is one way to manage costs while providing the flexibility and mobility needed in the hybrid/remote work world.
Nov 29, 2022 By PC Magazine
Top 5 Reasons to Invest in UCaaS Security Strategies in 2022
Implementing the right protections now should make it easier to adapt and update security standards as risks continue to evolve.
Nov 29, 2022 By uctoday.com/
The First (and Most Important) Step to Digital Transformation Success
Learn the underlying reason why so many projects fail in the early weeks and months of a transformation. And then take the needed steps to ensure your success.
Nov 23, 2022 By thirdstage-consulting.com/
Why Future-Focused Retailers Must Ready Their Tech Foundations
Learn why businesses must ensure their technological foundations are in good order, starting with an enterprise cloud management solution.
Nov 22, 2022 By blog.workday.com/
Nasdaq Powers Strategic Growth Pivot with Workday Enterprise Management Cloud
Nasdaq EVP and CFO Ann Dennison explains how Workday provided full integration right out of the gate so the financial team could focus on – and have a lot of confidence in – their numbers. She explains how, with Workday, Nasdaq was able to “unify processes across the globe ...
Mar 23, 2023 By InsideUp
Customer Service and Support Changes Driven by the Pandemic
In this video, you’ll find out how cloud contact center services can help your business keep up with rapidly changing customer expectations. Despite the challenges, the transformation has been beneficial overall, allowing brands to deliver a superior customer experience and build greater resiliency and sustainability in their customer service ...
Dec 15, 2021 By InsideUp
What You Need to Know About Extended Detection and Response
XDR is relatively new on the cybersecurity technology scene. Its ability to collate data automatically from multiple security sources enables significant improvement in threat detection and incident response. Watch this video to learn about this number one trend CISOs need to understand to plan and execute strong security initiatives.
Dec 10, 2021 By InsideUp
Can the Right Desktop Tools Help Reduce Contact Center Attrition?
Agent attrition is one of the top contact center challenges. In this video, we’ll look at the top reasons for attrition. You’ll learn how the right desktop tools can help reduce burnout and keep agents motivated. We’ll also cover how to choose tools that will be a ...
Dec 02, 2021 By InsideUp
