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UK Firms Expect Extinction of Emails in Three Years - UC Today

New research indicates that collaboration platforms are set to become the “new norm”, reducing the reliance on emails and meetings. Half of UK Slack users responded that it is “likely” that another form of digital communication will completely replace email within the next three years. This is more than the ...

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Improving cybersecurity for remote and hybrid workforces

The shift to remote work has been a seismic event for HR professionals, but it has also had a significant impact on the IT department.

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net2phone Partners With Salesforce - UC Today

The integration is intended to enhance to quality of customer interactions and call efficiency within the Salesforce environment, as well as extending the reach of Salesforce to facilitate data-driven voice communications.

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Addressing Vehicle Lifespan: A Preventive Maintenance Guide For Fleets | Go Fleet Tracking

Learn how avoiding preventive maintenance will negatively affect the vehicle’s lifespan, and what should be done to have proper preventive maintenance.

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Are There Better Ways to Staff the Contact Center?

Executives regularly ask contact center leaders to explore new operational paradigms that could benefit their organizations. Some of these ideas come from things they hear from peers or vendors. Other

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Digital Business Relies on Proactive Monitoring and Analytics - UC Today

Reactive troubleshooting is no longer going to be sufficient so organisations are turning to third party monitoring in order to see potential network issues in real time, before users are affected. Proactive monitoring reveals detailed analytics such a key performance indicators (KPIs) for every device and application on a network.

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What Is A Virtual CISO? Does Your Business Need It?

A virtual CISO will deal with a company’s information security regulations, alter them more efficiently and save the cost of hiring an in-house CISO.