What We Are Reading
As a result of the COVID-19 pandemic in-person events largely came to a halt in 2020 as organizations shifted from in-person to virtual meetings, webinars, and larger events. Now, as conditions improve in many parts of the world, and restrictions ease, event managers are increasingly planning for a mix of virtual, in-person, and hybrid events going forward.
June 9, 2021 – LogMeIn announced an outbound calling solution for sales organizations and expanded inbound capabilities for GoToConnect Contact Center services, designed for small and midsize businesses. New outbound features include outbound dialer, pre-recorded and customized voicemails, and SMS chat queues. In addition, LogMeIn provides SMBs with analytics tools to track agent performance, including calls handled, the ability to automatically call back customers who abandoned calls, and reports to help increase productivity. And, it’s added intelligent call routing to match incoming calls to the best possible agent, along with auto-queue callback to give customers the option to opt for an agent to call them back vs. waiting on hold. Prices overall for the Contact Center portion of GoToConnect start at $30 per month per agent.
As the hybrid work model expands, discover the unified communications and collaboration trends anticipated to transform the market in 2021 and further on. The COVID-19 pandemic ignited unprecedented changes in the unified communications and collaboration
The existing Zoom Phone line is marketed as a disruptive alternative to legacy phone systems, and is a core product in Zoom’s unified communications platform, which also includes Zoom Meetings ...
For an accurate and precise analysis of the global Communications Platform as a Service (CPaaS) market, analysts have bottom-up and top-down approaches. Chapter 1: Introduction, market driving force product scope, market risk, market overview ...
Frank Stoecker, CEO of EMnify, discusses how IoT connectivity is enabling smart, sustainable technology solutions