Next Generation Cloud Communications and Collaboration Tools
Dialpad and Constellation Research have teamed up to offer two detailed case studies for Vivint Solar and a large communication services provider in this whitepaper. You will learn about their respective challenges, the solutions they implemented and the impact Dialpad has made on both companies.
Can Your Contact Center Tools Help You Keep Good Agents?
Agent attrition is one of the top contact center challenges. In this video, we’ll look at the top reasons for attrition. You’ll learn how the right desktop tools can help reduce burnout and keep agents motivated. We’ll also cover how to choose tools that ...
What You Need to Know About Extended Detection and Response
XDR is relatively new on the cybersecurity technology scene. Its ability to collate data automatically from multiple security sources enables significant improvement in threat detection and incident response. Watch this video to learn about this number one trend CISOs need to understand to ...
Migrating Operations to the Cloud? How to Mitigate Your Risks
The benefits of migrating to a cloud-based data backup strategy are numerous. But it’s important to not downplay the risks involved. In the threat landscape of data management, the list of potential risks is continually changing. Watch this video and be ...
Contact Center Mistakes That Impact Customer Retention
Watch this webinar from Dialpad to learn more about mistakes in the contact center, that you might be making, that impact customer retention.
7 Key Features of a Modern VoIP Phone System
Find out if your company could benefit from this change by reviewing this list of seven features that other businesspeople are evaluating when making a change. Features such as: Administration & Deployment Call Recording Capabilities Softphone Technology App Integrations Text Messaging Smart Transcriptions Artificial Intelligence (AI) What is an ...
UCaaS & CCaaS -- Brought Together With the Magic of AI
Watch “UCaaS & CCaaS: Brought Together with the Magic of AI” to learn more about how Dialpad has helped contact centers with the continuation of remote work.
