How to Move Communications to the Cloud
The pandemic has brought an unprecedented change for every industry bringing digital transformation into a reality. Businesses who are highly adaptable to change were able to continue to succeed than others that weren’t. One of the most important pieces for an organization to succeed in this digital era ...
Communication is Key to Remote Work
After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...
Vonage Customer Success Story:
Vonage Contact Center provides Farmers Insurance Agency owner LaTasha Baucham with the reliability, flexibility, and deep Salesforce integration necessary to streamline her team’s processes, increase productivity, and provide a great customer experience. This rapidly growing agency increased productivity by 40%, created a streamlined, flexible customer contact process and ...
Powering Voice with VBC for Teams
Your employees will gain productivity from having all their business communications in one place, but how exactly does the integration between Vonage Business Communications and Microsoft Teams work? Watch “Powering Voice with Vonage Business Communications for Teams” for the answer.
Powering Voice with VBC for Teams
Your employees will gain productivity from having all their business communications in one place, but how exactly does the integration between Vonage Business Communications and Microsoft Teams work? Watch “Powering Voice with Vonage Business Communications for Teams” for the answer.
Video: Vonage Integrates with Salesforce to Deliver a Superior Customer Experience
Vonage’s new category of cloud contact center software, designed for Salesforce, blends customer interactions with customer data to deliver an unparalleled, emotive, and conversational customer experience. Automatically direct incoming calls to the right agent based on any object on Salesforce such as case owner or last ...
Global Customer Engagement Report: Maximizing the Omnichannel CX With AI
4,638 customers. 11 countries. What did the Vonage 11th annual report reveal? Your customers are STILL frustrated with CX — and that will not change until you've embraced omnichannel enhanced by AI. Customers LOVE a significant experience — and this report’s chock-full of insights on how to use communications ...
