Can Your Contact Center Tools Help You Keep Good Agents?
Agent attrition is one of the top contact center challenges. In this video, we’ll look at the top reasons for attrition. You’ll learn how the right desktop tools can help reduce burnout and keep agents motivated. We’ll also cover how to choose tools that ...
What You Need to Know About Extended Detection and Response
XDR is relatively new on the cybersecurity technology scene. Its ability to collate data automatically from multiple security sources enables significant improvement in threat detection and incident response. Watch this video to learn about this number one trend CISOs need to understand to ...
Migrating Operations to the Cloud? How to Mitigate Your Risks
The benefits of migrating to a cloud-based data backup strategy are numerous. But it’s important to not downplay the risks involved. In the threat landscape of data management, the list of potential risks is continually changing. Watch this video and be ...
Got unstructured data? New options for NAS data protection
What makes NAS data protection and management a unique challenge is the volume and complexity of unstructured data that comes in many formats and grows rapidly. Therefore, providing better visibility, improving search and recovery, maintaining compliance, and lowering storage and archive costs have become the main priorities for IT decision ...
Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
Salesforce and Vonage: The Perfect Combination for Service
Today’s contact center agents are looking for ways to be empowered and enhance their productivity. With the new contact center solution from Vonage and Salesforce, agents will create stronger relationships and have more effective conversations with customers. Contents include: Dynamic IVR/intelligent routing Screen pop customer records Simplify ...
How to Make AI Deployment Easier
There’s never been a more exciting time to innovate your business with AI models. Digital transformation means creating customer experiences that feel more natural and more customized. Incorporating computer vision into your product portfolio or training AI models to understand your domain-specific terminology ...
