Conversational AI allows retailers to efficiently automate high-frequency contact types, while making the most of their human agents and digital channels.
As customers increasingly expect you to know what they want without asking, understanding and continuously improving the customer experience is entering the mainstream more than ever.
The testing and tuning process needs to occur frequently so companies can detect customer service issues quickly before they become major problems.
Switching from traditional, on-premises legacy phone systems to the cloud is one way to manage costs while providing the flexibility and mobility needed in the hybrid/remote work world.
Implementing the right protections now should make it easier to adapt and update security standards as risks continue to evolve.
Learn the underlying reason why so many projects fail in the early weeks and months of a transformation. And then take the needed steps to ensure your success.
Learn why businesses must ensure their technological foundations are in good order, starting with an enterprise cloud management solution.
After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...
This report from Vonage outlines the impressive effect that video calls have had on the world during the first half of 2020. Whether it be by region, age, country or industry, video chat applications have been heavily used. If you are developing applications to optimize the consumer experience, then learning more ...
Cloud backup has a compelling value proposition for every enterprise looking to protect their data, and especially for remote and branch offices (ROBOs). Companies can reduce data protection costs by over 50%, minimize downtime, and enable central IT to manage backup and recovery remotely. Cloud backup allows companies to better comply ...
If you’re thinking of making the switch—and wondering how cloud data protection compares with on-premise data protection, take a moment to watch this video. You’ll learn what you can expect from each when it comes to security breaches and disaster recovery.
The right online collaboration tools can streamline processes and greatly increase overall productivity. But with so many providers and a virtually endless array of features, how do you find the right fit for your business? Watch this brief video for tips on finding a solution that works for your team.
The most streamlined, intuitive collaboration dashboard will fail without an engaged team committed to its use. Time spent getting team members truly onboard (“heart and soul”) with the new online collaboration tools will quickly pay for itself in newfound efficiencies across your organization. Watch this video for some tips.