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outsource contact center
Onshore vs Outsource Contact Center - Which Should You Choose
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By: Arlette Measures
Guide to Choosing an Onshore or Offshore Call Center

A quality outsourced call center can save costs, enhance your company's image and help your business grow.Outsourcing your contact center operations can increase productivity among your employees; relieved of the responsibility of handling calls, they will be free to focus on their regular duties.Time is one of your company's most precious resources, especially when it comes to management.

One study found that most executives spend 80 percent of their time attending to details, and a mere 20 percent on the more vital aspects of business planning and customer relations.

Outsourcing can free up more of your time and allow you to place your focus where it needs to be.Additionally your company can benefit from the latest technology that many outsourced call centers use, assets which might not otherwise fit into your budget.

Because of these and other advantages, the question for most businesses has become, not whether to outsource call center needs, but whether to use an onshore or offshore call center. There are advantages and disadvantages to each.

This guide is designed to help you weigh the various factors involved in deciding between an onshore and offshore call center, and to help you find the right provider to fit your needs.

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