Quick Guide to Computer Security Services
Once you have decided upon a particular voice answering service, you will want to establish the criteria that will be part of your SLA, or service level agreement, with that company. Factors that are important to most companies, and that can be measured for performance include:
Percentage of calls answered
Average Speed of Answer
Average Hold Time
Selecting a voice answering service is a major decision for most companies, and one that should be made carefully. At InsideUp, we have selected top, national call center service providers with experienced agents who will provide high-quality live telemarketing and customer service support at significant cost savings.