Quick Guide to Managed Computer Security Services
Despite the growing importance of computer security, few companies can afford sufficient in-house staff to maintain true network security. If this is your situation, a managed security services vendor can provide real-time, 24/7 monitoring of your organization’s infrastructure and activities. Here are a few tips to help you choose the right provider:
FIRST you’ll need to decide if you want to go with an ONSHORE or OFFSHORE provider. You can save money by using an offshore vendor. But if your experience with offshoring is limited, you might be better off with a company that’s closer to home. If you do choose an offshore model, be sure to investigate factors such as compliance regulations, service disruptions, and political concerns.
NEXT, find a reputable company. It’s important to be comfortable with the managed services provider you’ll be working with, so choose a someone who understands your company’s environment, and with whom you have a certain level of trust.
Once you’ve narrowed your choices, perform due diligence. Select a provider with expertise in the area you want to outsource. Learn all you can about the company by talking to some of their customer references. Try to gain an overview of each provider’s strengths and weaknesses.
Before signing a contract, clearly outline your expectations. You will want to have a solid service-level agreement in place so that both parties fully understand the level of service to be provided.
Finally, make sure you retain key decision-making responsibilities. Even as your relationship with the vendor builds, you should always retain authority when it comes to setting policies and making other strategic decisions.
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