What We Are Reading
Creating CX That Fuels Business Growth
Episode 261 In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Joseph Michelli, Professor of Service Excellence at Campbellsville University and New York Times #1 Bestselling Author, to talk about how service organizations can achieve success in creating differentiation through customer experience. Joseph is a globally renowned speaker, ...
How to Improve your Net Promoter Score (NPS)
If you’re a field service manager or CIO of a field service company—whether in property maintenance, telecommunications, or HVAC—you must understand what your customers want and how satisfied they are with your company and the service you deliver. Getting a solid fix on how many of their ...
A Data-Driven Approach to Field Service Success
In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ken Marsh, Manager of National Service at Marmon Foodservice Technologies, for a discussion around her favorite topic: data. Ken shares what KPIs are most important for service today, advice for what makes data most impactful, and thoughts ...
Ask the ServicePower Experts: Ensuring Customers Get Off on the Right Foot
Ask the ServicePower Experts: Neil Cook, VP of Global Services & Customer Support Ensuring customers get off on the right foot. We’re kicking off a series of Q&A with ServicePower leadership, where our executives will share a bit of their insight into some of the key issues driving their ...
Are Robots in Field Service on the Rise?
At the end of February, I had the opportunity to deliver a keynote address on the future of outcomes-based service at Lely’s North American Care Conference. Lely provides agricultural automation systems, including robotic feeding, milking, and grazing solutions for dairy farms, and I remember the first time I spoke ...
