What We Are Reading
Article Field Service Management

The Complexities of True Customer Centricity in Service | Future of Field Service

In a recent Future of Field Service Advisory Forum session, we discussed the topic of what customer centricity looks like in practice. It was a great question posed by one of our members, wondering what exactly others do behind-the-scenes to substantiate their claims of customer centricity. The conversation among the group surfaced some really interesting

Article Field Service Management

Optimization and the Environment | Future of Field Service

A few weeks back, I wrote an article on the importance of proper parts management and reverse logistics for sustainability. In it, I made the case not just for the moral imperative that smart waste management allows, but also the economic imperative. In that same vein, I think it’s important, within field service, to discuss

Article Field Service Management

The 5 Most Common Servitization Fumble‪s‬ | Future of Field Service

 Building off of the creation of recent special report The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor, Sarah and Hilbrand Rustema, Founder and Managing Director of Noventum, discuss the five most common areas where companies go wrong on the Servitization journey.     Sarah Nicastro: Welcome to the Future

Article Field Service Management

LandAirSea Review_

LandAirSea Wrap Up Whether you’re looking for a personal car tracker or GPS fleet management, the LandAirSea 54 is a great option. While you may want to seek something else if you intend on ...

Article Field Service Management

Take Heed, Change Agents – Your Troops Are Weary | Future of Field Service

We’re a year into this global pandemic, and I’ve written multiple articles and published numerous podcasts about how COVID has increased the pace of change, made businesses more open minded in how they operate, and accelerated digital transformation. While the roots of this change are unfortunate, the results of how it is propelling service forward

Article Field Service Management

Preventive vs Predictive Maintenance

Learn the differences and similarities between predictive and preventive maintenance. Discover which form of maintenance management is best for your field service company.