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Article Customer Experience

Be a 'Method Customer' to Improve Customer Experience

This same technique can help you achieve something you may not expect — next generation customer experience. Let me explain. Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better.

Article Customer Experience

How to Ace Customer Experience Leadership in Year 1

How does a new CX leader maximize their opportunity when they’re newly hired to kickstart or revamp a customer experience program?

Article Customer Experience

Taking The Conversation To A New Level

Conversational AI is part of everyday life for many of us. That's why it has the potential to transform the way businesses communicate with their customers.

Article Customer Experience

Instreamatic Wants to Empower Voice of the Customer — Literally

Instreamatic has released Speaky, a voice-activated communication technology to help brands connect to customers.