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Article Customer Experience

Data in motion is headlining in the golden age of customer experience

If your data remains still, so does your customer experience. Peter Reeve of Confluent shares three industry examples of data in motion that have kept customer attention.

Article Customer Experience

Improve Your Online Reputation By Listening to Customers

The Buyer’s Journey Starts Long Before Customers Find Your Website. These days, your company’s website often isn’t the first place where customers will interact with your br

Article Customer Experience

Reimagining B2B Customer Experience: A Post-Pandemic Path Forward

For B2B companies, challenges spurred by the pandemic meant making a shift toward digital sales. See how we can now reimagine the B2B customer experience.

Article Customer Experience

Successful digital transformations need a focus on customer experience

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Article Customer Experience

Global Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today released the results of its commissioned

Article Customer Experience

Dialpad Acquires Kare Knowledgeware to Elevate Customer and Agent Experience Through Deep Search and Data Organization

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Kare Knowledgeware