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Digital Transformation Services Market Impact and Recovery Analysis Report Accenture, Capgemini, Cognizant, IBM, Infosys

Business strategies of the Digital Transformation Services key players and the new entering market industries are studied in detail. Well explained SWOT analysis, revenue share and contact information are shared in this report analysis. It also provides ...

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5 Skills Contact Center Employees Need, Beyond Empathy

While experts agree empathy is one of those key skills, they identified five other skills as essential for customer representatives to be effective. “Contact center agents are the face of the organization,

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5 Noteworthy Ways That IoT is Changing The Contact Center Industry

When combined with the rapid digitization of our social and economic lives at multiple levels, the implementation of the IoT is automating many of our daily tasks and enhancing the experience of a whole host of products and services.

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Enterprise Connect + Metrigy + Lifesize Webinar: How Video Creates the Human-Centric Contact Center

In the wake of the pandemic making customer relationships almost universally digital, it felt like a logical juncture to take stock of where we are with adoption of various channels (particularly video) and strategies in the contact center. Together with Enterprise Connect and leading CX and contact center analyst firm Metrigy, Lifesize presented a webinar [] The post Enterprise Connect + Metrigy + Lifesize Webinar: How Video Creates the Human-Centric Contact Center appeared first on Lifesize.

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10 Statistics (and Action Items) to Inspire Your Next Steps in Customer Service Training

A good manager is a good coach. Gallup found companies who strategically invest in employee development see 11% greater profitability.…

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Contact Center Software Market In-depth Analysis by Risk Factors, Economic Fluctuations and Industry Dynamics by 2027

The global demand for global Contact Center Software Industry in terms of revenue was estimated to be USD 17.54 billion in 2018 and is expected to reach USD 38.83 billion in 2025, growing at a CAGR of 14.67 % from 2019 to 2025. The global Contact Center ...