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Article Online Help Desk

How to drive digital transformation with an agile IT service desk

Learn from enterprise dev and ops teams at the forefront of DevOps. Trends and best practices for provisioning, deploying, monitoring and managing enterprise IT systems.

Article Online Help Desk

How to automate your service desk for the cloud

A focus on remote working has changed attitudes to automation practices. With so many employees working from home, fulfilling service requests can no longer be resolved with a trip to someone’s desk.

Article Online Help Desk

How to Improve the Customer Experience Using a Help Desk

The difference between a neutral customer experience and a positive customer experience can often be the difference between a one-off ...