Asset

Cloud Contact Center: Delivering an All-in-One Customer Experience

Forward-looking enterprises are changing the way they view communications. They want to use it to finally break down organizational silos and enable seamless conversations amongst all types of internal users as well as with their external partners and customers. It doesn’t matter if those employees are toiling away ...

Asset

Boosting Workplace Productivity with Voice Intelligence (Vi)

Dialpad’s Voice intelligence (Vi) tools and comprehensive cloud-based communications platform helps you work smarter and save valuable time. Download their whitepaper to learn how Vi can help your business to: Keep track of important conversations Keep your customers happy Close more deals with less effort

Asset

Expert Employee Scheduling: A Blueprint for Success

This Ebook from SwipeClock lists seven best practices for creating the better employee schedules and what you, as a manager, can do to enhance your scheduling skills. By downloading and reading this eBook, you will learn more about: Flexible schedules Schedule forecasting Predictive Scheduling Laws How employee scheduling works

Asset

How to Quickly and Remotely Onboard Healthcare Workers Post-Pandemic

SwipeClock has done the research (so you don’t have to) on onboarding healthcare employees in the new normal. No one is sure what the healthcare industry will look like after the pandemic, but there are several important changes that can be made to the new employee onboarding process ...

Asset

Communication is Key to Remote Work

After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...

Asset

Amid Global Video Usage Surge, Regions Differ in Organizational and Consumer Readiness

This report from Vonage outlines the impressive effect that video calls have had on the world during the first half of 2020. Whether it be by region, age, country or industry, video chat applications have been heavily used. If you are developing applications to optimize the consumer experience, then learning more ...

Asset

You need to simplify remote office backup -- and here's why

Cloud backup has a compelling value proposition for every enterprise looking to protect their data, and especially for remote and branch offices (ROBOs). Companies can reduce data protection costs by over 50%, minimize downtime, and enable central IT to manage backup and recovery remotely. Cloud backup allows companies to better comply ...