Investigating the Horror of IVR
Download this eBook to understand how the primary customer service channel of the past (an inbound phone call) is creating difficulties for companies in today’s economy. But there is a solution to these past trials and tribulations – a contact center solution tightly integrated with Salesforce Service Cloud, ...
Customers Win with Druva and AWS
Customers such as Gulfmark, AmorePacific, Port of New Orleans and over 4,000 others have lowered costs and saved IT time by harnessing the power of Amazon Web Services (AWS). Built on AWS, Druva’s cloud-native solution protects endpoints, data centers and cloud workloads to speed up backups and reduce restores ...
Cloud Contact Center: Delivering an All-in-One Customer Experience
Forward-looking enterprises are changing the way they view communications. They want to use it to finally break down organizational silos and enable seamless conversations amongst all types of internal users as well as with their external partners and customers. It doesn’t matter if those employees are toiling away ...
Boosting Workplace Productivity with Voice Intelligence (Vi)
Dialpad’s Voice intelligence (Vi) tools and comprehensive cloud-based communications platform helps you work smarter and save valuable time. Download their whitepaper to learn how Vi can help your business to: Keep track of important conversations Keep your customers happy Close more deals with less effort
Expert Employee Scheduling: A Blueprint for Success
This Ebook from SwipeClock lists seven best practices for creating the better employee schedules and what you, as a manager, can do to enhance your scheduling skills. By downloading and reading this eBook, you will learn more about: Flexible schedules Schedule forecasting Predictive Scheduling Laws How employee scheduling works
How to Quickly and Remotely Onboard Healthcare Workers Post-Pandemic
SwipeClock has done the research (so you don’t have to) on onboarding healthcare employees in the new normal. No one is sure what the healthcare industry will look like after the pandemic, but there are several important changes that can be made to the new employee onboarding process ...
Communication is Key to Remote Work
After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...
