Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
Desiging AI Driven Contact Centers in the New Era of Remote Working
This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation. If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper ...
Desiging AI Driven Contact Centers in the New Era of Remote Working
This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation. If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper ...
Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
Investigating the Horror of IVR
Download this eBook to understand how the primary customer service channel of the past (an inbound phone call) is creating difficulties for companies in today’s economy. But there is a solution to these past trials and tribulations – a contact center solution tightly integrated with Salesforce Service Cloud, ...
Cloud Contact Center: Delivering an All-in-One Customer Experience
Forward-looking enterprises are changing the way they view communications. They want to use it to finally break down organizational silos and enable seamless conversations amongst all types of internal users as well as with their external partners and customers. It doesn’t matter if those employees are toiling away ...
Communication is Key to Remote Work
After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...
