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Computer Training Guide
Using Computer Training Services to Enhance Employee Proficiencies
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By: Arlette Measures
A Quick Guide to Computer Training Services

With technology constantly changing, software training has become an ongoing need for many businesses. Partnering with a computer training firm who will design a training plan for your department or company can be an ideal solution. This guide is designed to help you make an informed decision regarding outsourced computer training services for your company.

Important Facts about Computer Training Services
Many computer training services offer pre-packaged training options as well as customized training programs. Features of these programs can include live classroom, computer based, and multi-media training, which encompasses internet and video based training.

• The company from which you purchased your software may offer some basic or even in-depth instruction in how to use it. Many businesses begin with manufacturer provided training, and then assess their needs for additional, customized training.

• Your local community college is another good place to look for computer training; some may even offer customized solutions that meet the needs your business.

•Computer and video based training can be used as an alternative to live, in person classroom training, or as a supplement to the training. Both options allow the student to advance at his or her own speed and to review as needed. Below is an overview of the basic forms of computer training
• Video Based Training (VBT) presents lessons on video, which may be supplemented with exercises to reinforce the instruction. For computer courses, these hands-on exercises are typically performed on a computer using a disk. Supplemental workbook materials may also be used.

• Interactive Web Based Training (IWBT) may be used as an extension of WBT. It consists of computer based training that utilizes web technologies with the added element of interactivity between students and the instructor. Discussion forums, email and chat may also be used to facilitate interaction between instructors and students.

• Web Based Training (WBT) is computer-based training that uses web thecnologies and is delivered across networks. WBT can be delivered in real-time, non real-time, or a combination of the two. WBT is also known as Internet Based Training (IBT), Web Based Learning (WBL) and Web Based Instruction (WBI).

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