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Questions? Review FAQs

How many inbound calls and/or inquiries do you expect to outsource monthly?

(select one answer)

500 to 1,999

2,000 to 4,999

5,000 to 9,999

10,000 to 19,999

20,000+

What is your estimated annual budget for outsourced call center services?

(select one answer)

Less than $2,500

$2,500 - 4,999

$5,000 - 9,999

$10,000 - 19,999

$20,000 - 49,999

$50,000 - 99,999

$100,000+

Not sure

Your Title?

Accounting/Finance

CEO/President/Owner

Designer/Writer/Producer

Facilities/Operations

Marketing/Public Relations

Purchasing Manager

Admin. Assistant

Attorney

CFO

CIO

Consultant

Dentist/Physician

Educator

Engineer/Programmer

General Manager

Human Resources

Manufacturing

MIS/IT

Office Manager

Partner/Principal

R&D

Receptionist

Sales/Business Dev't

Other

Number Of Employees?

1-9

10-19

20-49

50-99

100-499

500-999

1000+

Your Company's Industry?

Advertising/Marketing/PR

Agriculture

Biotech/Pharmaceuticals

Computers - Hardware

Computers - Software

Construction/General Contracting

Consulting

Education

Equipment Sales & Service

Financial Services

Government

Healthcare

Information Services

Insurance

Legal

Manufacturing

Media/Entertainment/Publishing

Non-Profit

Real Estate

Restaurant

Retail

Telecom/Utilities

Transportation/Logistics

Travel/Hospitality

Wholesale

Other Services

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4 Reasons to Consider Call Center Companies in US Cities

One of the most important decisions you will face when selecting a call center is whether to use an offshore or onshore provider. Pricing considerations cause many companies to go with an offshore model, but here are some additional factors you should weigh:

1. Agents at US support call center companies may be more familiar with the thinking and culture of a US customer base and be more adept at handling inquiries and customer concerns.

2. Proximity can be a plus when you use a call center US provider. The easier travel distance will allow you to be more closely involved in the training period.

3. Many businesses find that customer satisfaction decreases when callers have trouble communicating with agents in another country, but the language barrier will not be an issue with a call center in US regions.

4. Call center companies in less populated areas may offer lower pricing than those in large cities. InsideUp can help you get quotes from call centers in various US regions to find a price that fits your budget.