Is your current phone system holding your business back? Sure, it may have adequately served your needs in the beginning, but a merely adequate system cannot grow and change along with your business. A phone system that is more than five years old can place you at a disadvantage when it comes to customer service and efficiency.
In the past, telecom products “had long depreciation cycles because phones never changed, the software never changed and the application never changed. But that’s all changing with VoIP,” according to Tom Henderson, principal researcher for ExtremeLabs, adding that “phone features are evolving, which is cutting down on the useful lives of the equipment.”
Some businesses hold off on replacing their systems due to reasons ranging from employee resistance (desk phones are still popular, despite newer options on the scene) to IT managers who are still attached to the PBX systems they’re familiar with, to economic concerns (will your business really save money by forgoing the PBX phone system?).
By switching to VoIP service that is hosted in the cloud and delivered over the Internet, you can leave behind the cumbersome wiring and increasing maintenance expenses of an aging phone system. And many VoIP vendors offer savings of at least 30% over traditional carriers month over month.
Of course, there are many factors to consider before taking this step. If you think it might be time to perform a “sanity check” on your phone system, telecom analyst Jon Arnold, in an article for TechTarget, provides some questions to consider, summarized briefly below:
Does your entire PBX phone system need to be replaced, or can it be updated with IP capabilities?
Are your employees willing to adapt and leave behind their desk phones—and might they even prefer it? It’s important to think ahead about scenarios in which they could effectively manage without desk phones.
How closely are you following how employees use their communications options? It may be helpful to conduct an audit to better understand the issues.
If you shifted to a cloud-based communications environment, would you need to provide your employees with wireless devices?
Are you still using legacy PBX metrics as the basis for making decisions about your next telephony system?
Another factor to weigh is whether your current system provides the productivity enabling features you need, like virtual receptionist, dynamic caller ID, mobile apps, desktop plugins, voicemail to email, call conferencing and more. You can also enhance your communications with low-cost features such as call recording, call monitoring, virtual fax and CRM integration.
If you decide it’s time to make the switch to hosted VoIP, you’ll find that setup is relatively quick and easy. VoIP-compatible phones can be configured to work on the system and may come ready to plug in. You can manage the system from your desktop via an admin portal, with tech support available if needed. Ready to compare VoIP quotes? Visit our comparison page.